• Quick Support:

How to Setup NTL World Email on an iPad

How to Setup NTL World Email on an iPad

I put together this blog a few years ago to help iPhone/iPad users who were experiencing problems setting up their NTLworld and Virgin Media email domains.  

It has happily helped thousands of people to successfully setup their devices to send and receive their email. 

This guide was updated 08 September 2014 after a number of people such as Claire Wilson and others reported the IMAP servers stopped working.  So please note the new IMAP and SMTP servers should be virginmedia.com, not NTLWorld.com.  

Take your time and follow them systematically.  Just ensure you fully remove any old NTL accounts completely before following these steps, so don't try to overwrite your existing settings.  

Instructions - For all devices including the latest iPhone 5s & iPads using iOS 6 & 7

1. Turn on "Airplane Mode" to guarantee you have no Internet connection during the next steps.

2. Open Settings > Mail, Contacts, Calendars and click “Add Account…”

3. From the list of Email suppliers choose “Other” and "Add Mail Account"

4. Input your Name, Email and Password, with the Description of your Email domain, e.g. NTLworld.

5. Leave the account type as "IMAP" and complete all additional fields such as username/password.  Now enter the following for Incoming and Outgoing Servers: 

** Updated - Now use imap.virginmedia.com and smtp.virginmedia.com **

6. Complete the Account setup and ignore the couple of prompts about the "account may not be setup properly".

7.  Go back into your Email Account, click your email address and you should now see an "Advanced" option.  Setup the Incoming Server to use "SSL" and ensure the Server Port is set to "993".  

NTLworld Incoming IMAP Settings

8. Now choose Account top-left  to go back a page and above "Advanced", now choose "Outgoing Mail Server", select your Primary Server address, e.g. smtp.virginmedia.com and turn on "SSL", ensuring the port is changed to "465".  Now choose "Done" and come out of the Account all together.

9. Turn off "Airplane Mode" and ensure you are connected to the wireless again.  

*** Your Email should now start to sync. ***


I hope you found this guide usefull.  Please like us on Facebook


Kris Daniels

Share this to your friends and colleagues
Facebook Twitter Reddit LinkedIn StumbleUpon Email

Comments (120)

  1. KrisDaniels:
    May 01, 2018 at 08:27 AM

    Check your credentials work by testing via webmail here. http://mail.ntlworld.com If working fine for webmail, double check you're using the smtp.virginmedia.com server, SSL is enabled and the port is changed to 465. Also your username is your full email address. Then try to send the email again.

  2. Rachel:
    Apr 28, 2018 at 10:46 AM

    IPad has stopped sending emails. Could receive them but no luck sending. Have tried everything I can think of to get it working even to deleting the account from the iPad and now I can't even get it back on.

    Have followed all of the steps above and it wont do anything.

    Why has it suddenly stopped sending emails? they just keep coming back.

  3. manjit matharu:
    Jan 01, 2018 at 03:32 PM

    I am sky customer and still uswmail addresse blueyonder.co.uk address I have been unable tp receive
    any emails on 22nd of december. I have not changed anything and when i log it keeps asking for password. I have tried emails and try phone virgin media without success. Can you help

  4. Charlie:
    Nov 28, 2017 at 06:09 PM

    Can't singin help fed it it

  5. Lee Brindley:
    Nov 16, 2017 at 02:04 PM

    Brilliant guide. Very helpful!


Allowed tags: <b><i><br>Add a new comment:

Latest Jobs

We have vacancies! We are always interested in receiving CVs from experienced IT Service Desk Engineers and IT Support Engineers, as our business grows. View Jobs

Contact Us

Unit 2, Addlepool Business Centre, Clyst St George, Exeter, EX3 0NR

01392 87 57 57

Latest News

Microsoft Teams is replacing Skype for Business

Microsoft Teams is replacing Skype for Business

Over the past few months, Office 365 customers have been receiving… Continue reading

Raise A Ticket

Follow the link to contact our Service Desk. Raise A Ticket

Latest from Twitter

RT @askdes: Dear future #GalaxyFold owners, I know I always say "No one ever read the instructions"... PLEASE READ THIS ONE!!! (This is t…

How to find us

  • Unit 2, Addlepool Business Centre, Clyst St George, Exeter, EX3 0NR
  • 01392 87 57 57
Terms | Privacy | Website by Blaze Concepts