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How to Setup NTL World Email on an iPad

How to Setup NTL World Email on an iPad

I put together this blog a few years ago to help iPhone/iPad users who were experiencing problems setting up their NTLworld and Virgin Media email domains.  

It has happily helped thousands of people to successfully setup their devices to send and receive their email. 

This guide was updated 08 September 2014 after a number of people such as Claire Wilson and others reported the IMAP servers stopped working.  So please note the new IMAP and SMTP servers should be virginmedia.com, not NTLWorld.com.  

Take your time and follow them systematically.  Just ensure you fully remove any old NTL accounts completely before following these steps, so don't try to overwrite your existing settings.  

Instructions - For all devices including the latest iPhone 5s & iPads using iOS 6 & 7

1. Turn on "Airplane Mode" to guarantee you have no Internet connection during the next steps.

2. Open Settings > Mail, Contacts, Calendars and click “Add Account…”

3. From the list of Email suppliers choose “Other” and "Add Mail Account"

4. Input your Name, Email and Password, with the Description of your Email domain, e.g. NTLworld.

5. Leave the account type as "IMAP" and complete all additional fields such as username/password.  Now enter the following for Incoming and Outgoing Servers: 

** Updated - Now use imap.virginmedia.com and smtp.virginmedia.com **

6. Complete the Account setup and ignore the couple of prompts about the "account may not be setup properly".

7.  Go back into your Email Account, click your email address and you should now see an "Advanced" option.  Setup the Incoming Server to use "SSL" and ensure the Server Port is set to "993".  

NTLworld Incoming IMAP Settings

8. Now choose Account top-left  to go back a page and above "Advanced", now choose "Outgoing Mail Server", select your Primary Server address, e.g. smtp.virginmedia.com and turn on "SSL", ensuring the port is changed to "465".  Now choose "Done" and come out of the Account all together.

9. Turn off "Airplane Mode" and ensure you are connected to the wireless again.  

*** Your Email should now start to sync. ***


I hope you found this guide usefull.  Please like us on Facebook


Kris Daniels

Comments (115)

  1. Natalie:
    Mar 17, 2017 at 10:33 PM

    so easy to follow, i needed to go back as one setting had not changed but all working now. Thanks

  2. Christine W:
    Feb 11, 2017 at 03:07 PM

    Please can you help with ipad issues with ntlworld email address? I have successfully used your trusty guide for several years but now it no longer works. I was abroad (in Italy) when I started receiving messages that mail could not be sent, tho' I was receiving mail. My wifi connection there was poor, so I hoped that on returning home all would be well. it wasn't, but going through your procedure no longer works. I simply get the message that either my user name or password is incorrect, when neither have changed. I have had this problem before, and waiting a few days to try again seemed to resolve the issue, but not this time. Please can you help?

  3. Andrew Real:
    Jan 26, 2017 at 05:07 PM

    Thanks for posting this article. Very helpful as always.

  4. GrahamB:
    Jan 26, 2017 at 02:49 PM

    Many thanks for this help!! I've been looking everywhere for a fix and this guide got me up and running in minutes! You guys are fantastic!

  5. Jean Treen:
    Aug 04, 2016 at 07:33 PM

    I have used your instructions to set up email account on my iPad and it works great. I have also set up on my new iPhone 6S and it works for incoming emails but will not send. I have tried deleting the account and tried setting up again but it is still not working. Any suggestions please?


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